Once your order is shipped, we’ll send you a tracking number so you can follow its journey. If you can’t see this email, please check your junk or spam folder.
If you still need help locating your tracking, feel free to reach out to us at customerservice@ssaint.com.au and we’ll be happy to assist.
| Delivery Method | Delivery Timeframe | Delivery Cost |
|---|---|---|
| Standard Under $150 | Metro: 2-4 Business days Regional: 4-8 Business days |
$10 |
| Standard Over $150 | Metro: 2-4 Business days Regional: 4-8 Business days |
Free |
| Express | 1-4 Business Days | $15 |
Please note these timeframes are estimates only and may be impacted during peak periods or unforeseen delays.
Orders that include pre‑order items will be shipped in a single delivery once all products are available
Frequently Asked Questions
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Please allow 2–3 business days for your order to be processed. Once your parcel has been collected by Australia Post, you’ll receive an email with your tracking details.
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If your delivery hasn’t arrived, please contact us at customerservice@ssaint.com.au so we can investigate. Claims must be lodged within 31 days of purchase, as we’re unable to review or accept claims outside this timeframe.
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All orders are sent via Australia Post. For delivery, your details (including name, address, email and contact number) will only be shared with our shipping partner. Providing accurate contact information helps ensure your order is delivered smoothly. We never share your information with any other third parties.
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Yes, express delivery is available for a flat rate of $15